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Important Information


Scam Alerts

The DHL name has been used in a series of fraudulent email and telephone scams, commonly referred to as ‘phishing’.

Such scams suggest that DHL is attempting to deliver a shipment and asks the recipient to open an email attachment or requests the recipient provides personal identification information or banking details.

These emails, phone calls and SMS messages are not authorised by DHL – their authors are only using the DHL name in their message to grab the recipient’s attention and lend apparent legitimacy to the message.

Here’s a guide to some of the most common types of scams to look out for.

Types of Scams
The following are some examples of scams which use the DHL name. In many cases these scams are disguised to look like they are related to the sale of consumer goods over the internet, where payment may be requested before the goods are delivered.
Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.

There are many versions of scam emails.
Examples include scam emails claiming to contain a shipment tracking number and requesting the recipient opens an email attachment. The attachment is often designed to contain malicious software that can harm the recipient’s computer or device.
Other forms of scam emails include those which ask for the recipient’s personal or banking information in order to receive a delivery.

Phone Call
A recipient receives a phone call from a random dialing system.
The scam caller’s phone number can appear as coming from various Australian landline and mobile numbers. In some cases, the scam caller’s phone number has been made to look similar to DHL Express Australia’s Contact Centre number, 13 14 06.
When the recipient answers the scam call, a recorded message plays advising them that it is a message from DHL, their shipment is delayed and this is the “last notification” they will receive. The recipient is then told to press either ‘1’ or ‘9’ before the recording changes to a message in Mandarin Chinese.

SMS Message
A SMS text message is sent to a recipient’s mobile phone with a message stating: “Your package has been returned to sender you must pay an additional $4.65 for the return of your package.”
This message is often followed by a request for the recipient to provide their credit card or banking details.

What do I do if I’ve received a suspected scam message?
If you have received an unsolicited email, phone call or SMS message and you have not engaged the services of DHL, please take the following actions:
  • Delete the message, hang up and block the email sender or caller
  • Do not click on any links in the scam message, give out any personal information or act on the requests of a scammer
  • Report the scam to the Australian government agency, Scamwatch at Link / New Window or report the call to your service provider
Please note: This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.