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Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
The following surcharges are payable on international shipments:

Description Surcharge (AUD)
Remote Area Delivery 30.00 AUD or 0.60 AUD/kilo
Remote Area Pickup 30.00 AUD or 0.60 AUD/kilo
Dangerous Goods in Excepted Quantities 7.00 AUD
Dangerous Goods in Limited Quantities 20.00 AUD
Full Dangerous Goods 249.00 AUD
Dry Ice (UN1845) 15.00 AUD
Lithium Batteries Section II (PI966, PI969) 7.00 AUD
Lithium Batteries Section II (PI967, PI970) No charge
Lithium Batteries Section I, II (PI965) 120.00 AUD
Biological Substances (UN3373) No charge
Consumer Goods ID8000 7.00 AUD
Oversize Piece 120.00 AUD
Non-Stackable Pallet 225.00 AUD
Address Correction 15.00 AUD
Data Entry 4.50 AUD
Elevated Risk 30.00 AUD
Restricted Destination 40.00 AUD
The following surcharges are payable on domestic shipments, when different to those above:

Description Surcharge (AUD)
Remote Area Delivery 10.00 AUD or 0.20 AUD/kilo
Oversize Piece 60.00 AUD
Non-Stackable Pallet 113.00 AUD
Address Correction 7.00 AUD
Valid from January 1, 2018

Should you have any questions on surcharges please contact usContact Us.