Key Facts: Australia

DHL Express

• Established in 1972
• Approx. 10.5 million shipments handled in 2015
• Over 1,100 employees
• Approx. 400 vehicles
• 21 locations (Hub, Gateways, Offices, Service Centers)
• Approx. 110 commercial flights utilised per day
• 7 gateways: Sydney, Melbourne, Brisbane, Perth, Adelaide, Cairns & Darwin
• Awards:

2016 - Readers Digest Quality Service Award – Gold Winner
2015 - Winner for Service Excellence & Employer of Choice in The Australian Business Awards
2015 - Silver Winner in the Asia-Pacific Stevie Awards for Customer Service Department of the Year
2014 - Silver Winner in the Customer Service Council Customer Service Excellence Awards
2014 - Aon Hewitt Top Companies for Leaders
2012 - The Australian Business Awards for „Service Excellence“
2012 - Finalist for QLD Call Centre Category of the Australian Telecommunication Awards
2012 - Customer Service Institute Australian Service Excellence Award finalist
2012 - Human Resources: Astralian Awards 2012 – one of the finalists for the Best Learning & Development Strategy Award (Key Media)
2008 - CSBA Call Centre Benchmarking Top 10 Q4
2007 - ATA Australian Call Centre of the Year
All 6 Australian states covered

DHL Global Forwarding

• Established in 1983
• More than 60,000 Ocean shipments managed in 2015
• More than 350,000 AFR shipments managed in 2015
• More than 800 highly qualified employees
• More than 90 qualified customs brokers
• Operating across 7 primary Gateways in Australia
• 7 Offices with 34,000 sqm of mixed warehousing including ambient and temperature controlled facilities

2008 - Freight Forwarder of the Year
2008 - Logistics Mercury Awards 2008 Logistics Leader

DHL Supply Chain

• Established in 1998
• Over 200 customers
• More than 3,200 employees
• 270 vehicles
• 50 locations (Healthcare, Consumer, Aerospace, Automotive, Retail & Technology)
• Total warehouse space: More than 600,000 square metres

2008 - Logistics Leader Award at the Logistics Mercury Awards