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Compliment? Complaint? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Gary Edstein (Senior Vice President Oceania) and Fiona Evans (Customer Service Director, Australia) want to hear from you.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Gary or Fiona and let them know what you think. Please include your telephone number if you would like us to call you back!

Gary Edstein
Senior Vice President Oceania

"We know your business relies on our service quality and I want to make sure we deliver to the highest standard."

Email Gary

Fiona Evans
Customer Service Director, Australia

“The true measure of customer service excellence is how we react when things go wrong.”

Email Fiona
Gary and Fiona will ensure that your complaints are dealt with immediately and you’ll receive a response within 24 hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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