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Contact


DHL eCommerce Australia

Whether you’re a DHL eCommerce customer in need of support, a B2C shipper interested in our services you’ll find all the information you need below.
If you are interested in getting an individual offer, please fill out the form below and we will get back to you shortly.

If you are a Business Customer and in need of assistance, kindly contact our Customer Service.

Customer Service Number (domestic only)
1 800 688 280

Opening Times

Monday-Friday9 AM - 5 PM
SaturdayClosed
SundayClosed
Please note that General Customer Service will be closed on public holidays.

If you are already a DHL eCommerce customer and would like to arrange a pick-up, please call our Business Customer Service or send an e-mail via below form.

Customer Service Number (domestic only)
1 800 688 280

Opening Times

Monday-Friday9 AM - 5 PM
SaturdayClosed
SundayClosed
Please note that our Customer Service will be closed on public holidays.

Required Information
  • Contact name
  • Contact number
  • Organisation/Company
  • Email
  • Account number
  • Total number of outer packages (Bags, carton, tray)
  • Total number of items (Items inside outer package)
  • Total weight
  • Ready time (9am – 2pm)
  • Closing time
  • Comments

 

Customer Service Form

To arrange the pick-up via e-mail simply fill out the form below. All fields marked with an asterisk (*) are mandatory.

After you have submitted your request, our Customer Service Team will forward a booking confirmation and pickup labels via e-mail within 2 hours. Please note the cut off time for same day collection is 2pm.

Kindly take note that collections outside of metro areas may require placing your booking one day in advance before 10:00am.

For more information please consult our Customer Service Team or Account Manager for specific time frames for collection in your area.